There was an immediate connection when we started working together many years ago that I attribute to Darlene’s ability to listen and understand our values and marketing needs. In a business where knowledge, skill, and commitment to quality are often perceived as “too expensive,” she helped us present our capabilities to clients as smart business choices that help control project budgets and increase quality outcomes. She also set a written tone of approachability and collaboration that feels personal and natural for us. Her knowledge of art, and architecture – and our competitors – has led to successful strategies and effective messages for project proposals, award submissions, scholarly presentations, delicate correspondence, and general marketing – like our website – where her design aesthetic supports her words.